Policies and FAQs
**New COVID-19 Policies** (Please Read):
•We have increased our sanitation procedures.
•Clients with elevated temperatures or who appear sick must reschedule their appointment. No exceptions.
•We are temporarily suspending the use of salon capes, so please dress accordingly.
•Makeup artist will wear a mask and gloves during all appointments.
•No extra guests, including children, are allowed unless being serviced. No exceptions.
•No same day appointments may be booked at this time.
•All consultations will occur virtually or by phone.
•Appointment slots are limited to ensure there is enough time to thoroughly sanitize between each client.
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Late and Cancellation Policies:
Flawlessly Fierce Makeup by Heather B. does allow a 10 minute grace period for clients running late to their appointment. If the client is tardy by 11 - 15 minutes, a late fee of $10 will be added to the total cost of services. If the client is more than 15 minutes late, the appointment will be cancelled.
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All appointments must be cancelled within 24 hours of the scheduled appointment time to avoid a cancellation fee. A cancellation fee of $25 per person is required for clients who cancels full face makeup application services within 24 hours of the scheduled appointment. Weddings and special events are exempt from the cancellation fee due to the non-refundable deposit already being collected. Cancellation fees may be waived if the client reschedules the appointment within 30 days of the initial appointment. No-call no-show clients will be ineligible for future bookings.
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We are so excited to safely service you!